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I would like to introduce Classic Executive Limousine, Inc. We are a luxury sedan, limousine, and passenger-van service whose purpose is to satisfy the ground transportation requirements of busy executives, their organizations and clients.
Classic has over ninety late model Lincoln Town Cars, Cadillacs, and Mercedez Benz automobiles driven by professionally attired, clean, courteous, and dependable chauffeurs. Our clientele is comprised of both large and small accounts covering the full spectrum of New York's business, financial, and professional firms. Classic guarantees that all of our drivers must comply with the quality control standards we have set.
The entire Classic staff, including operators, dispatchers and drivers are commited to providing a highly professional and personalized level of service to all of our clients. Reservations are readily accepted and immediate telephone response is provided on availability of vehicles. I am confident that Classic will provide your company with prompt, reliable and courteous service at all times.listed Below are our driver quality control standards. You can always expect our drivers to comply with these standards for CLEAN, COURTEOUS, and DEPENDABLE service.
CLEAN
I Driver Attire: Dark suit or blue blazer and gray pants. Clean and pressed white dress shirt. Dress tie that is fully knotted and worn snugly around the neck. Polished black dress shoes.
II. Personal Grooming: Conservatively cut and neatly trimmed hair. Simple design and conservative jewelry. Clean shaven or beards that are neatly trimmed and conventionally shaped.
III. Personal Habits: No smoking in, or visibly near vehicle. No eating in vehicle while waiting for passenger. Car kept clean of food, litter, and food odors.
IV. Vehicle Care: Personal belongings stowed neatly in trunk. Vehicle equipment neat, orderly, and completely functional. Vouchers, logs, and maps stored neatly. Reading material kept up-to-date and neatly arranged. Interior of vehicle kept clean at all times. Exterior of vehicle kept clean at all times.
COURTEOUS
Driver-passenger communication:
Driver does not initiate non-essential conversation. All driver comments are free of sarcasm, vulgarity, and profanity. Driver responds professionally to all passenger questions, concerns, and/or complaints. Driver does not dominate a conversation.
Passenger pick-up:
Driver will attempt to stand outside the vehicle at pick-up point. Driver makes himself and vehicle visible at pick-up point. Driver is pro-active in looking for passengers. Classic Executive Limousines, Inc. Signs will be used to increase visibility at all pick-up points. Driver introduces himself to passenger at pick-up point. Driver will assist passenger with luggage or other materials. Driver opens and closes door for passenger.
Transporting the passenger:
Driver ensures passenger comfort throughout the trip by adjusting air-conditioning/heater, radio volume, and lighting to desired levels. Driver will ask passenger if he or she has a preferred route.
Passenger drop off:
Driver stops at point safest and most convenient to passenger. Driver opens door and assists passenger out of vehicle and to Destinations entrance. Driver assists with any luggage. Driver thanks passenger for using Classic Executive Limousine, Inc.
Internal Communication:
All radio codes are memorized and used properly. Radio communication is free of sarcasm, vulgarity, and profanity. Driver transmissions are clear, concise, and to the point.
DEPENDABLE
Pre-Trip Planning:
Driver pre-plans route and includes possible alternate routes. Driver has appropriate amps in possession at all times.
On Time Arrival:
When possible, driver arrives early at pick-up points. Driver is familiar with appropriate pick-up point.
Map Skills and Location Knowledge:
Drive uses map skills to pre-plan routes. Driver is familiar with pick-up/drop-off points in the city and at the airports. Driver knows special pick-up points for certain customers, i.e., handicapped entrances, stage doors, etc. Driver is knowledgeable of the city's road layout, general traffic trends and problem spots. Driver is confident in using all major routes in, out of, and around the state. Driver is able to plan routes in and out of New York.
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